Providing support for American food delivery is probably not considered an essential service. Guess what nation is on a complete quarantine lockdown right now? As in no going anywhere for non-essential services. Doordash has relied heavily on a Phillipine call center in particular, and I've heard one or more of the other companies use the same call center. That's because many of their overseas support are in countries that have been harder hit by the virus than we have. This pandemic has been a worst case scenario for Grubhub, Doordash, Postmates and Uber Eats. That's why it's hard if not impossible to get any support when it comes to getting a delivery or making a delivery for any of these gig delivery companies. Unfortunately, when you do things on the cheap, it comes back to bite you in the butt. They don't really have any authority to do more than a few things. Your support staff are employees of the call center, not of Doordash. There are no taxes or insurance costs.īut the cost savings really becomes an issue when you farm your support out to a third party call center, especially an overseas call center.
If you use contractors, you don't have to worry about managment or HR costs. At least with your couriers you can handle it with a rate per delivery. If a person is needed instead of an automated process, you have to pay that person. And then when you do need support, technology now makes it possible to farm that out overseas. Keep labor and management costs down by using independent contractors. It's all about providing this service with the lowest overhead possible. It all ties in with their business model. One of the largest issues has been support. They're shining light on the major issues in the company.
With the gig delivery companies, I think the added deliveries are doing the same thing. I've often heard it said something like getting more money won't really change much for you, it will only make you more of what you already are. The flaws and incompetence of gig delivery companies are being magnified as the demand for delivery grows The growth of delivery has a way of magnifying the flaws of the delivery company. What's going on here? The circumstances around the COVID-19 Coronavirus have presented a golden opportunity to these delivery companies and they're dropping the ball.
#DOORDASH CONTACT DRIVER#
The driver support team is not answering the phone. You deliver as a contractor for Uber Eats, Grubhub, Postmates, or Doordash and the restaurant is closed. You ordered food from Doordash, Grubhub, Postmates, or Uber Eats but there's a problem, and now you can't get through to support.
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